Somewhere between 20 and 25 years ago, I created a wallet-sized notecard for my team titled “10 Pride Principles” as a simple list of directives we all understood. I unearthed one of those cards the other day and expanded on the list with some description and a thought starter you can use.
1. Exceed Customer Expectations:
Making customers happy is important, but do more than satisfy them. Do extra things, give them something special that stays with them, like a pleasant memory or exceptional service. Going beyond customer expectations fosters customer loyalty and contributes to positive word-of-mouth and long-term success. How can you make your interactions with customers unique?
2. Live the Platinum Rule:
Instead of the Golden Rule, follow the Platinum Rule, which means treating others how they want to be treated. This helps create an environment where everyone respects and understands each other and is fair. Treating others as they want to be treated acknowledges and respects diversity, fostering a more inclusive and collaborative environment. How can you do this every day to make your team stronger?
3. Be a Leader:
Being a leader isn’t about having a positional title; it’s about how you act. Lead by example, be honest, and inspire others. Leadership at any level helps a group or organization move forward. Demonstrating leadership through actions and inspiring others creates a culture of accountability and innovation. Think about your actions — how are they showing leadership where you are?
4. Participate and Contribute:
Being active and involved is important for a happy workplace or community. Use your skills and help make a positive and meaningful impact. How can you be more involved in making a positive difference at work and in your personal life?
5. Pursue Excellence:
Set high standards and always try to get better. Pursuing excellence is a continuous journey that encourages personal and professional growth. How can you ensure your work is exceptional and inspire others to do their best, too?
6. Work as a Team:
Working together with others is powerful. Recognizing the value of teamwork encourages collaboration, diverse perspectives, and, ultimately, more effective problem-solving. How can you get better at working with others to reach common goals?
7. Share Knowledge:
Sharing what you know helps everyone grow. Create a learning environment by sharing what you’ve learned. Knowledge-sharing contributes to the collective growth of the team and organization. How can your knowledge help your team and the group you’re in?
8. Keep it Simple:
Keeping things simple is important. Simplicity enhances efficiency, and streamlined processes contribute to overall effectiveness. How can you make your work and communication simpler to be more efficient?
9. Listen and Communicate:
Good communication is a two-way street. Effective communication involves speaking and listening. Improving these skills enhances understanding, reduces misunderstandings, and strengthens relationships. How can you get better at talking and listening to make your work environment better connected?
10. Have Fun:
Even when you’re working hard, you should still have fun. A positive and enjoyable work environment improves employee satisfaction, creativity, and well-being. How can you make work fun and celebrate achievements together?
Why does this matter?
- Employee Engagement: These principles fuel a satisfied and inspired workforce. Principles like teamwork and fun elevate engagement, creating a workplace where people want to be.
- Customer Satisfaction: By embodying these principles, you deliver a product or service and create an experience. Exceeding expectations and keeping it simple contributes to satisfied customers returning.
- Leadership Development: Leadership isn’t reserved for the elite few. These principles cultivate leadership qualities at every level. It’s not about climbing a corporate ladder; it’s about leading from where you stand.
- Innovation and Excellence: Pursuing excellence and sharing knowledge encourages innovation. It’s not about doing just a job; it’s about doing it exceptionally well and continuously improving.
- Positive Workplace Culture: Principles like teamwork and communication help to create a positive culture where collaboration isn’t a chore but a way of life.
- Operational Efficiency: Simplicity is efficiency. These principles streamline operations by minimizing complexity and maximizing collaboration. It’s not about doing more; it’s about doing it better.
- Community Impact: Participating and contributing go beyond the office walls. Be socially responsible, creating a positive impact that can resonate in the community.
Who does this help?
These principles reflect an integrated approach to success, encompassing individual growth and a team’s well-being, customer satisfaction, and community impact. They can help you shape how things work in a group, improve your leadership skills, and strengthen your team. They’re suitable for everyone, helping you figure out how to act, get along with others, and grow personally. Put them into programs for learning, skill-building, and making work more engaging.
As you reflect on these principles, ask yourself: How can I embody these principles to propel my personal and professional growth? Your answer may be the key you’ve been searching for.