Feb 22
Effective Leaders Admit Their Mistakes and Make Amends
Saying “sorry” isn’t enough, and someone else’s lack of belief in your flaccid apology isn’t their problem; it’s yours. Likewise, demanding an apology from those who wronged you is petty. Forced insincerity has no value.
Despite their supposed savvy, politicians, celebrities, and CEOs often screw up this invaluable skill due to ignorance or ego. You can do better. Here is my periodic reminder on how an effective leader apologizes.
When you goofed, do the following;
1. Admit that you have done something wrong and must make up for it.
2. Take full responsibility for your actions and apologize directly to those you have harmed.
3. Apologize with urgency.
4. Tell those you have harmed, specifically what you did wrong and how you feel about what you did.
5. Recognize that what you did is inconsistent with the person you want to be.
6. Make amends and show your commitment to not repeating the act by changing your behavior.
Note: Others have no obligation to forgive you.
This only works if you feel remorseful. You can try to fake it, but a lack of sincerity announces itself. Instead, own up and exhibit self-leadership.
Improving Communication in the Workplace Mini-Course
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About Karl Bimshas
Karl Bimshas is a Boston-bred, California-chilled Leadership Consultant, Writer, and Podcast Host.
With a B.A. in Mass Communications from Emerson College and an M.S. in Executive Leadership from the University of San Diego, Karl has been helping individuals and teams uncover their hidden potential and strengthen essential leadership skills since 2009.
As the founder of Karl Bimshas Consulting, he provides customized leadership development and accountability partnering to help employees and teams grow and succeed.
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